Avlalo← Back

Terms of Use

Last updated: 13 July 2026

1. Agreement to Terms

By accessing or using Avlalo at https://avlalo.com, you agree to these Terms.

If you do not agree, you must not use the Platform.

2. Account registration

To use the Platform, you must provide a name and email address. You are responsible for maintaining your account credentials.

3. Permitted use

You agree not to:

3.1 Spam and Misuse

You agree not to use the Platform to generate, distribute, or facilitate spam in any form. Engaging in spam, bulk messaging, or any activity we determine to be abusive or harmful to the Platform, its users, or its infrastructure constitutes a breach of these Terms. We reserve the right to suspend or permanently revoke access to the Platform for such violations, without refund.

3.2 Abusive Behaviour

Any abusive, harmful, or disruptive behaviour toward the Platform, its AI functionalities, or its support channels—including attempts to overload, manipulate, or attack system processes—constitutes a violation of these Terms. We may suspend or terminate your access immediately for such behaviour, without refund.

3.3 Fair Usage

Your subscription provides access to unlimited practice minutes for genuine, individual language-learning use. It is not a licence for automated, bulk, or commercial use, and accounts may not be shared across multiple people.

We reserve the right to monitor usage patterns and to throttle, temporarily suspend, or terminate accounts (without refund) that show a pattern of usage substantially and repeatedly inconsistent with normal individual learning use — for example, near-continuous session activity across many hours per day, automated or bot-driven sessions, or activity indicating the account is shared between multiple users. Where practical, we will contact you first to discuss unusual usage before taking any action.

4. Intellectual property

All content and functionality on the Platform belong to Avlalo or its licensors.

You receive a limited licence to use the Platform for its intended educational/coaching purpose.

5. Privacy

Your use of the Platform is subject to our Privacy Policy.

6. Conversation transcriptions and AI processing

When you complete a course lesson, your conversation transcription is stored and processed by Deepgram, Google Gemini, and OpenAI, used only for lesson evaluation, progress tracking, and educational analytics. This is a core part of how course lessons work and is not an optional setting.

Standalone practice scenarios outside of a structured course are not analysed or scored in this way.

6.1 User-Provided Sensitive Information

During lessons, you may choose to disclose personal, professional, or sensitive information. You are solely responsible for such disclosures. Avlalo does not request or require sensitive information, and we are not responsible for any consequences arising from your voluntary sharing of such information during lessons or interactions with the Platform.

7. Subscription & Billing

7.1 Subscription Plan

Avlalo is offered as an annual subscription providing access to available courses and practice scenarios for the duration of your subscription period. The current price is displayed on our subscription page at the time of purchase.

7.2 Auto-Renewal & Cancellation

Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. You may cancel at any time from within your account. Cancellation takes effect at the end of your current billing period — you will retain full access until that date, and no partial refund or credit will be issued for the remaining unused portion of the period.

7.3 Refunds

As a general policy, subscription fees are non-refundable, including for unused time or account termination resulting from a breach of these Terms.

As an exception, if you are not satisfied with your subscription, you may contact us at info@avlalo.com within 30 days of your subscription start date to request a refund. Refund requests are reviewed and processed manually at our discretion. After this 30-day period, no refunds will be issued under any circumstances.

This refund exception is available once only per person or account, regardless of whether you cancel and later resubscribe. Cancelling and resubscribing does not create a new refund entitlement.

We may decline this refund exception, or treat multiple accounts as a single account for the purposes of this policy, where we reasonably believe those accounts are linked — for example, through use of the same payment method, device, or other identifying information.

8. Service availability

We may modify, suspend, or discontinue the Platform or parts of it at any time.

We aim for high availability but do not guarantee uninterrupted service.

9. Limitation of liability

To the fullest extent permitted by law, Avlalo is not liable for indirect, incidental, or consequential damages, including:

10. Indemnity

You agree to indemnify Avlalo for claims arising from your misuse of the Platform or breach of these Terms.

11. Termination

We may suspend or terminate your access if you violate these Terms.

You may close your account at any time by contacting info@avlalo.com.

12. Changes to Terms

We may update these Terms. Continued use of the Platform constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact info@avlalo.com.